Refund policy

1. Product Quality Guarantee

WreathsBangkok crafts every wreath with quality fresh flowers and arranges it as close to the ordered design as possible. Some flowers may be substituted with the season, keeping the same colour tone and size. If the delivered wreath clearly differs from the ordered design, or the flowers do not meet our freshness standards, customers may request a replacement wreath or a full refund.

2. Complaint Timeframe

As wreaths are made from fresh flowers that naturally deteriorate, complaints regarding product quality or requests for exchange/refund must be submitted with photo evidence within 24 hours of delivery. We will arrange a replacement wreath as soon as possible. Complaints submitted after 24 hours will be considered on a case-by-case basis.

3. Non-Refundable Cases

Refunds or replacements cannot be provided in the following cases:

• Incorrect or incomplete delivery information such as wrong temple name, pavilion, or deceased's name
• Unable to contact the recipient or on-site coordinator at the provided phone number
• The funeral venue or schedule was changed without prior notice to our shop

4. Failed Delivery

If delivery cannot be completed due to incorrect venue, venue change, or inability to contact the recipient, the wreath will be brought back to our shop and the customer will be notified promptly. If the customer requests redelivery to the correct location, additional charges may apply for delivery fees and new wreath preparation (if flowers have deteriorated).

* No refund or free replacement will be provided when the error is caused by incorrect information provided by the customer. *

5. Order Cancellation

Customers may cancel their order and receive a full refund if the wreath has not yet been prepared. Once preparation has begun or the wreath is in transit, cancellation refunds will not be available.